Terms and Conditions

1. Operator and contact

DINPanel is operated by Paweł Gruszka, a sole trader entered in the Polish Central Registration and Information on Business (CEIDG) under the business name VESPY PAWEŁ GRUSZKA, ul. Warszawska 40/2A, 40-008 Katowice, Poland, NIP 6342331938, REGON 278021009 (the Operator, we or us). DINPanel is the service brand, not a separate contracting entity.

Contact for the service, complaints, withdrawal, privacy and contractual notices: info@dinpanel.com, telephone +48 664 660 230, and the postal address above. You may also use Support in DINPanel. Provide accurate details of the individual or organisation contracting with us; a person acting for an organisation must have authority to bind it.

2. Service and available features

DINPanel is an electronic service for electrical project planning, technical documentation and related workflow support. Depending on the available offer and permissions, it provides project editing and storage, circuits and switchboards, plans and product lists, document generation and exports, and optional voice, AI, supplier or invoice integrations. The exact plan description and reviewed order specify the paid scope, limits and period.

A feature described as planned, unavailable or disabled is not included merely because it appears in documentation or an older screen. The current paid offer is limited to eligible domestic purchases in Poland, in PLN. A language or country preference does not open another sales market. Customer referral rewards, general wallet top-ups and automatic inflation-based price increases are not offered under these Terms. Separate expressly offered access codes or trials have the conditions shown with them.

3. Account and purchase agreements

These Terms are available without charge before you register or order, and may be saved or printed. The account agreement is concluded when you submit the registration form with the required Terms acceptance and we accept registration by creating the account and confirming success. Account access is provided for an indefinite period, subject to verification, the selected access entitlement and lawful termination. Registration alone does not order a paid plan.

An available paid purchase requires a separate review and an order through the button clearly indicating an obligation to pay. The reviewed order and our acceptance identify the purchase. Paid access starts or renews after verified successful payment under the disclosed period rules; a browser return or pending payment alone is not confirmation. We must provide the required contract confirmation, including the applicable terms and declarations, on a durable medium.

Accepting these Terms is distinct from acknowledging the Privacy Policy, choosing optional marketing, authorising recurring payment or expressly requesting early service performance. We record the version and language actually accepted. Merely browsing or continuing to use the website does not by itself record acceptance of a replacement version.

4. Technical requirements and account security

You need a device with a maintained web browser supporting JavaScript, cookies needed for authentication and browser storage, an email address you can access, and an internet connection for registration, authentication, synchronisation, payments and server functions. Sufficient device storage is needed for local project data and offline queues. Microphone capture requires a compatible device and browser permission; supported file formats and size limits are shown in the relevant function.

Offline functions are limited to what is available locally. Unsynchronised changes, queued uploads and recordings may exist only on that device and can be lost if its storage is cleared, becomes unavailable or is damaged. Server AI, external delivery and payment functions require connectivity. Check synchronisation status before relying on another device or deleting local data.

Use accurate account and billing details, protect credentials and devices, manage authorised access, install appropriate browser and device updates and report suspected compromise promptly. Phishing, malicious files and unauthorised device access are relevant risks. These precautions complement our own security duties.

5. Technical decisions and qualified review

DINPanel supplies software assistance for electrical planning and documentation. It does not undertake the professional role of designer, installer, inspector or approving authority. A calculation, layout, warning, validation result, material list or AI suggestion is not professional approval, certification, an installation acceptance record or a declaration of conformity with a particular standard.

You determine the applicable jurisdiction, current standards, design assumptions and units. You verify source data, measurements, site conditions, cable and protection selection, ratings, connections, environmental factors, product suitability and the completeness of the final documentation. You ensure that legally reserved work and approval are performed by appropriately qualified and authorised people. Automated checks cover the implemented model and available inputs; absence of a warning is not proof that an installation is safe or compliant.

You are responsible for approving, issuing and using your final design and for procurement, execution, commissioning and handover decisions. Independently verify all outputs before relying on them for those activities and correct errors or omissions. Do not use automation as the sole basis for a safety decision. AI and automatic data entry do not remove this duty. We remain responsible for supplying the agreed software service and for our own non-excludable duties; this allocation does not make us the designer of your installation.

6. Your content and intellectual property

You retain your rights in the projects, drawings, audio, text and other content you supply. You must have the rights and authority needed to upload, modify, process and send it, including authority from clients or an upstream controller where relevant. Do not upload another person's protected material without permission or another lawful basis.

You grant us only the rights necessary to host, copy, secure, process, display, generate and deliver that content to perform your chosen functions and lawful instructions. These Terms grant no right to sell your project content or use it for unrelated advertising or to train general-purpose models. Separate lawful retention of minimum evidence is explained in the Privacy Policy.

Rights in DINPanel software, branding and our own materials remain with us or their licensors. During authorised access you receive a non-exclusive right to use the available service for its intended purpose. You may use and export your project outputs, including commercially, subject to applicable law and third-party rights. AI output may be inaccurate, non-exclusive or unprotected by copyright; we do not promise that every generated item is unique or free of third-party rights.

7. Client data and processing instructions

You decide what client or other third-party information is necessary for your project, establish your authority and applicable legal basis, provide required notices, and choose lawful purposes, instructions and recipients. Consent is not the only possible legal basis. Your permission to enter information or enable a microphone is not the affected person's consent or proof of a lawful basis. Avoid unnecessary personal data, sensitive information, secrets and payment credentials in project text or recordings.

Where we process personal data on your behalf, the separately identified Data Processing Agreement forms the processing terms only upon your express adoption with authority to bind the identified customer. You may be the controller or a processor authorised by another controller. The agreement defines your instructions, data and people, security, authorised subprocessors and return/deletion. Privacy acknowledgment is not adoption of that agreement or consent from people whose data you enter. Do not submit third-party personal data without the required authority and lawful arrangements.

We remain responsible for our own controller purposes, compliance with lawful processor instructions, security, confidentiality, assistance and other statutory duties. We must inform you if an instruction infringes applicable data protection law. The Privacy Policy explains our roles, purposes, recipients, retention and rights channels; a separate processing agreement governs the processor relationship where applicable.

8. Recording and AI assistance

Voice and AI functions require your deliberate choice to record or send material. Audio may first be stored on your device, including for offline recovery or retry. Sending it for transcription or analysis transfers the selected audio or other input and relevant context to the configured server and processing providers. Microphone access alone does not mean that transcription stays on the device.

Raw and edited transcripts, revisions, AI results, proposals and application history can remain in the service after processing. Removing an installation note removes its covered parent and linked clarification material, including hidden merged copies, but does not undo information already applied to a project or its separate history. An active processing task can require you to retry removal. Minimum inaccessible replay identifiers and separate necessary usage evidence may remain; they are linkable, not anonymous.

Some recording functions offer automatic application of extracted fields. When enabled, this may apply changes before you review them; turn it off if you require prior review. Review proposals where a preview is offered, and check and correct transcriptions and resulting fields before using them in orders, documents or other work. Inform recorded people where required, record only what you are entitled to record and select necessary context. We must disclose applicable processing recipients and safeguards before personal data is sent. A local delete action does not itself recall material already sent to a provider, and a provider setting does not establish zero retention or a particular processing country.

9. Recipients and integrations

External functions can transmit selected data to suppliers, client recipients, mapping, invoice, communication, payment or AI services. Review the actual recipient and data before authorising a send or connecting an account. An external recipient may act under its own legal duties or a separate agreement; it is not automatically our subprocessor.

We are responsible for required information about our selected processors, the role of each relevant service and lawful transfer safeguards. You are responsible for your own chosen recipient, the authority to share and any separate contract you need with that recipient. Connecting a service or acknowledging a policy is not blanket permission for unrelated disclosures. Delivered messages, invoices, downloaded files and recipients' lawful records cannot be recalled merely by deleting a project in DINPanel.

Client offers, estimates, orders and invoices generated through your account are your documents. You decide their recipient, contractual scope, quantities, prices, discounts, labour, tax treatment, validity, delivery and payment terms, and whether and when to issue or send them. You review the final document and any provider confirmation before relying on issuance or delivery. A default rate, calculation, template or successful technical validation is not tax, accounting or legal advice.

You remain the contracting party and seller to your client, and are responsible for the legal basis for invoicing, buyer/seller details, tax classification and rates, dates, statutory reporting, corrections and retention of your own records. DINPanel does not become a party to your client contract or your independently selected invoice-provider contract. You maintain lawful access credentials and any necessary provider permissions. These duties do not excuse an attributable failure by DINPanel to perform the agreed integration or another duty that cannot lawfully be excluded.

For our own subscriptions we issue a sales invoice for each successfully settled payment, including consumer purchases. A paid upgrade is documented for its additional charge in accordance with the applicable tax treatment. A verified refund is reflected in the required correction; invoice-data errors and exceptional cases may be corrected manually through Support. The legal issuance, payment and service dates are distinct from the date an invoice email arrives.

10. Archive, project Delete and account erasure

Archive closes ordinary editing irreversibly under the Archive policy you confirm. It removes designated client identity, contact, company, tax, address and location fields and their covered application copies. It preserves a read-only technical project, including project and room names, symbols, notes, comments, technical transcripts, geometry and imported drawings. Those fields may still identify people: Archive does not make the whole project anonymous. Older archives follow their disclosed legacy behaviour until the new policy is expressly confirmed.

Ordinary project Delete is soft deletion. It removes the project from normal use without being complete physical erasure of the project, history, files or other copies. Deleting an individual note or recording has its own stated scope and leaves separately applied project or supplier information in place.

Full account deletion disables access and future renewal initiation and irreversibly removes the account's complete attributable project and application content, including technical documentation in active, archived and soft-deleted projects. Minimum financial, tax, dispute, legal-acceptance or lifecycle evidence may remain only for a separately justified purpose and retention criterion, with restricted access. Accepted cleanup may need retry; an incomplete result must not be represented as completed erasure.

Review the scope shown before confirming an irreversible action. Already delivered recipient copies, your downloads and disconnected devices require separate handling; we still have applicable follow-up and assistance duties. Rights requests concerning retained technical text or a particular person can be raised separately and are not automatically settled by Archive or ordinary editing.

11. Exports and Support

Use the available project exports and document downloads to keep copies you need, and check their scope and usability. A project export is not necessarily a complete copy of every account, support or financial record. Statutory access, portability and return rights, and any agreed processor return obligations, remain available through the appropriate request channel.

Support, ordinary recurring cancellation, available project export, account deletion and logout remain accessible without accepting replacement legal documents. In Support, deliberately describe the issue and include only the minimum reference or data needed. It does not require automatic disclosure of a complete project, profile or recording. A formal claim can also be sent using the contact details in section 1. Keep copies you control secure; keeping your own export does not remove our service or security duties.

12. Paid plans and reviewed price

Paid plans apply only where actually enabled and offered. Before ordering you must be shown the selected plan and relevant limits, monthly service period, total gross price in PLN, any promotion and its duration, the amount due now and payment mode. Recurring offers additionally show the next charge date and amount, later disclosed price transitions and the seller information. Review the exact summary again if the plan, buyer, account, price or mode changes.

Manual payment purchases an identified monthly period without authorising future automatic collection. Recurring payment requires separate, explicit authorisation and the disclosed payment-provider process. A saved card or Terms acceptance alone is not that authorisation. Payment card details are entered in the provider's hosted fields, not project or Support text. We must provide sales documents and corrections required by law. A client invoice integration is a separate function and does not determine your rights concerning DINPanel's own charges.

13. Renewal, cancellation and continuity

You can renew manually when the current paid period expires. An ordinary purchase cannot stack future months while the same paid plan remains active. If you separately authorise an available recurring plan, collection follows the dates and amounts you reviewed, not an undisclosed current catalogue price. Failed or uncertain payment is not treated as a new successful purchase; unresolved outcomes must be reconciled before duplicate collection.

You can stop future recurring renewals using cancellation in the Billing view. No call or Support negotiation is required for ordinary cancellation. Cancellation normally preserves the paid period already acquired; it does not itself request a refund or delete the account. A payment already submitted may still settle and must be reviewed separately. Ending or deleting the account does not extinguish valid payment or refund claims.

The current monthly paid-plan rules provide 72 hours of access continuity after the paid period ends, for both manual and recurring renewal. This grace is not a separately purchased month, does not guarantee successful collection and does not automatically apply to every trial or access code. After grace, editing and paid functions require a new entitlement; available exit, export and rights channels remain. The reviewed period rules determine the new period, including the existing scheduled anchor of a recurring renewal within grace.

14. Upgrades, downgrades and price changes

An available immediate upgrade amends the continuing subscription: it adds the higher-plan entitlement from the upgrade and extends coverage to the new period end shown in checkout. The previously purchased entitlement remains paid for through its original end; the upgrade is not a refund or cancellation of that purchase. The quote shows the higher plan, new coverage dates, unused prepaid value used in pricing and additional amount due. That value uses the recorded consideration and exact remaining duration, is applied once and is not withdrawable cash or a wallet balance. The additional charge pays for the agreed upgrade and extension. After the quote expires you must review a new quote. The change takes effect only on verified settlement.

A recurring upgrade requires a new explicit authorisation for the higher future recurring amount. The prior recurring payment authorisation is replaced only after successful settlement; a pending or failed upgrade does not itself remove the previously paid entitlement. A downgrade keeps the higher plan until its paid period ends and applies the lower plan only to the next successfully paid period under the reviewed terms. Scheduling a downgrade alone does not purchase a new period.

An existing paid period and accepted purchase cannot be repriced retroactively. We do not apply an automatic inflation formula. A future price or recurring-term change requires a lawful basis, clear advance information and any required renewed agreement or payment authorisation. You must be able to decline a proposed new purchase and stop future recurring renewal before it applies, without losing mandatory remedies or the paid period already acquired.

15. Statutory withdrawal

If you are a consumer entering a distance service contract, you normally have 14 days from conclusion to withdraw without giving a reason. The same withdrawal protection applies to a natural person buying directly for a business where the contract does not have a professional character for that person, assessed in particular by their registered business activity. Business invoice details alone do not decide this. Any declaration of professional purpose is optional and cannot be made a condition of contracting. Whether a later payment starts a new withdrawal period depends on whether a new agreement is concluded; automatic monthly collection under the same continuous agreement does not itself restart that period.

Send a clear withdrawal statement to the email or postal contact in section 1, or through Support. You may use section 16's form, but it is optional. Identify the agreement and yourself sufficiently to locate it; a reason, project content, full card details or bank login is not required. Sending before the deadline is sufficient. We must promptly acknowledge an electronic withdrawal on a durable medium. These channels are separate from routine recurring cancellation and from any legally required dedicated online withdrawal function.

Where you expressly request paid service to start during the withdrawal period after receiving the required information, withdrawal before full performance can require proportionate payment for what was actually supplied up to withdrawal. The amount is based on the agreed price, or market value if that price is excessive. No such charge applies where the law excludes it, including missing required information or a missing valid early-start request. Activating ongoing digital access does not itself fully perform the whole service or remove withdrawal rights.

The paid-service withdrawal exception applies only after full performance with the prior express consent and acknowledgement required by law. A different rule for one-off digital content cannot simply be applied to ongoing access. If required withdrawal information was missing, the statutory extension can run for up to 12 additional months; information supplied during that period triggers the applicable further 14 days. For an effective withdrawal, payments due back must be returned without undue delay and within 14 days of receipt of the statement, using the original means unless you expressly agree to a cost-free alternative, subject only to lawful proportionate service charges.

16. Optional model withdrawal form

Complete and send this form only if you wish to withdraw. It is suitable for the service agreement; you may instead send any unequivocal withdrawal statement. For a joint agreement, include each withdrawing party. No signature is required when sent electronically.

• To: VESPY PAWEŁ GRUSZKA, ul. Warszawska 40/2A, 40-008 Katowice, Poland, info@dinpanel.com.
• I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: ................................
• Date the agreement was concluded / ordered: ................................
• Consumer name(s): ................................
• Consumer address(es): ................................
• Account email or order reference, if available to help identify the agreement: ................................
• Signature of consumer(s), only if this form is submitted on paper: ................................
• Date: ................................ Delete the wording that does not apply.

17. Delivery and conformity remedies

We must supply the agreed digital service and keep it in conformity for the period of continuous supply, including required security and other updates. Consumer protection for digital services also applies to qualifying natural-person business buyers described in section 15. A technical disclaimer, AI label, early-start request or optional refund eligibility screen does not remove these remedies.

If the service is not supplied, you can require supply and, where the statutory conditions are met, withdraw; a further request is not needed where supply is clearly refused or an essential agreed deadline is missed. For nonconformity you can require conformity without charge, within a reasonable time and without excessive inconvenience, unless it is impossible or disproportionate under the law.

You can require a proportionate price reduction or withdraw where the legal conditions apply, including an unresolved or recurring failure, refusal, or a sufficiently serious failure. A paid-service withdrawal for nonconformity requires more than an insignificant failure; the statutory presumptions and burden of proof apply. For continuous supply, a reduction reflects the affected period. Required refunds follow the statutory 14-day deadline, with no refund fee and the original payment method unless a cost-free alternative is expressly agreed.

Where the law gives you a right to retrieve content you provided or created through the service after termination, we must make qualifying content available without charge or hindrance, within a reasonable time and in a commonly used machine-readable format, subject to the legal exceptions. Personal-data rights apply separately. These Terms do not require a new purchase or acceptance of unrelated terms to exercise those rights.

18. Complaints and claims handling

Submit a service or payment complaint using Support or the email or postal contact in section 1. Describe the problem, the relevant date and the remedy sought, with the minimum account or order reference needed. If essential information is missing we may ask for it; this must not improperly postpone a statutory deadline or require irrelevant client data. You do not have to try an automated refund first.

We respond to a consumer complaint within 14 days of receiving it, unless a different mandatory rule applies, on paper or another durable medium. Where the statutory rule applies, failure to respond in time means the complaint is recognised. Qualifying sole traders retain the specific withdrawal and digital-service protections that the law extends to them; this does not mean every consumer procedure applies automatically to every business. Other complaints are handled without undue delay under the applicable contract and law.

A complaint, withdrawal or data-protection request remains possible if automated payment eligibility is unavailable, your paid access has ended or you decline new legal documents. Statutory rights are not made conditional on an optional workflow being available or a discretionary goodwill decision.

19. Optional refund workflow

Where an automated refund request is offered, its full-payment or unused-period options, technical eligibility and review status describe only that workflow. A request is not a promise of approval or immediate payment. It may require operator review, verification of the original payment and a lawful correction process. No unavailable automated option limits a mandatory refund, withdrawal, conformity or other claim.

Ordinary cancellation, statutory withdrawal, a nonconformity claim and discretionary goodwill are different actions. We must assess the legal claim on its facts and execute any required outcome even when the optional workflow cannot process it. Amounts already paid or still uncertain must not be lost, collected again or treated as resolved merely because an account or recurring agreement has been closed.

20. Security, maintenance and availability

We must use appropriate technical and organisational measures and reasonable professional care for the service, access control and protection of data, and meet applicable security, confidentiality and breach duties. We do not promise that the internet or software is free of every interruption, error or attack. This does not remove the agreed service standard or statutory conformity and compensation rights.

Maintenance, security fixes and external service incidents can affect availability. We must keep disruptions proportionate, give reasonable advance notice of planned material interruption where practicable and address failures appropriately. No uptime percentage, continuous staffing, certified security level or backup and recovery time is promised unless expressly agreed and actually provided. Keep appropriate exports and quality controls for your work, without this becoming a waiver of our responsibility for a failure within our duties.

21. Lawful use and service limits

Do not supply unlawful content, infringe others' rights, upload malware, misuse credentials, access another account without authority, evade security or published usage limits, or deliberately overload or disrupt the service. Automation must use permitted interfaces and limits. Report suspected vulnerabilities responsibly without exposing another person's data.

Published plan and technical limits govern ordinary use. We may take necessary, proportionate action against a demonstrated security threat or abuse; this is not an unrestricted right to remove paid features or withhold a lawful complaint. Technical limits or moderation decisions must not be used to defeat mandatory rights.

22. Suspension and ending the agreement

You can stop using the service at any time, cancel future recurring renewal in Billing, or request full account deletion. Stopping use alone does not send a cancellation instruction or erase stored data. Full deletion is irreversible and differs from ending future payment while retaining access to an existing account.

We may temporarily restrict only what is necessary to address unlawful content or instructions, a serious security threat, abuse, or material breach. Where practicable we explain the reason, scope and remedy and give a reasonable opportunity to cure before termination. Urgent action may be needed without prior notice for security or legal compliance; we must explain afterward unless the law prohibits it. A legitimate complaint or refusal of optional consent is not a termination ground.

For an indefinite unpaid account agreement we may terminate on at least 30 days' notice for a genuine operational closure or discontinuation that we explain. A paid fixed period must be honoured or its unprovided part lawfully settled; we cannot retain its price simply by discontinuing the service. Immediate termination requires a legally justified material ground. Statutory exit and refund rights, necessary content return and justified legal retention survive termination. Access to necessary claims and return channels must not be withheld as leverage for accepting new terms.

23. Changes to service or Terms

We may make changes necessary to maintain conformity or comply with binding law and security duties. Beyond that, changes to a continuously supplied digital service are permitted only for an identified justified reason: adapting to changed legal requirements; addressing a documented security or misuse risk; maintaining compatibility with changed supported browsers or third-party interfaces; or replacing an obsolete technical component where reasonably needed for continued operation. The change must be proportionate to that reason, clearly explained and impose no additional charge merely for the change.

If such a change materially and negatively affects a protected customer's access or use, we must notify its characteristics, date and exit right sufficiently in advance on a durable medium. The customer can terminate without notice or charge within 30 days of the change or later notice. This special exit right does not apply if we allow the unchanged conforming service to be retained without extra cost. Applicable refunds and content-return rules remain.

For a permitted change to an ongoing agreement, we supply the proposed Terms, the concrete reason, effect, effective date and available exit rights on a durable medium, normally at least 30 days in advance; a binding shorter legal or urgent security requirement may justify a shorter period. This clause does not permit unilateral alteration of an accepted price, paid fixed period or essential performance without the agreement required by law. Where new acceptance is required, we request it expressly. Declining preserves necessary export, cancellation, deletion and rights channels; silence or continued browsing is not blanket consent.

Publication of this version does not itself amend an existing agreement. For an existing customer, these replacement Terms and their business liability allocation apply only from a valid express adoption or other change process permitted by law and the existing agreement, and never retrospectively to earlier events. We do not treat a displayed update, silence or expiry of a notice period as express acceptance. Declining replacement terms does not remove an already purchased entitlement or the exit and rights channels described above.

24. Responsibility and business liability

You are responsible for the professional and commercial decisions, data, content, instructions and recipients within your control, including the independent checks required above. We are responsible for our own service obligations and the persons used to perform them as required by law. Loss caused by your incorrect inputs, unlawful instructions or failure to perform required checks is allocated according to actual causation and applicable law, including any contribution to the loss.

The following business limitations apply only where the customer is neither a consumer nor a natural-person business buyer entitled to consumer protection for this agreement. For that customer, our total damages liability for all events attributable to one contract year is limited to the fees paid or payable to us for the affected service during the three months immediately before the first damaging event in that year. A contract year is each successive twelve-month period from conclusion of the account agreement. Related events are assigned to the year of the first event and cannot generate multiple caps. If service has existed for less than three months, the measure is the fees paid or payable for that shorter period; an exclusively free service has a zero fee measure. Multiple affected services use the sum of their respective fees, without duplicate recovery.

Within that ordinary business scope, and to the extent legally permitted, the cap applies irrespective of the inter-party basis of the damages claim, including concurrent contractual or tort claims concerning the same service performance. We exclude compensation for lost profit, lost business opportunities, lost anticipated savings and business interruption. We do not assume your contractual penalties or commitments to third parties merely because you use DINPanel. These clauses allocate damages risk; they do not remove our obligation to perform the agreed service or to return payments legally due.

For that same ordinary business scope, you reimburse only damages finally awarded or settlements you approve, and reasonable documented defence costs, to the extent caused by your culpable breach of the duties concerning lawful content, rights, instructions, authorised disclosure or required professional verification. This is not an indemnity for every use or every claim. It excludes the part caused by our breach or persons for whom we are responsible. We must notify you promptly, give a reasonable opportunity to participate in the defence, mitigate loss, and obtain your approval before a settlement for which reimbursement is sought; approval must not be unreasonably withheld. Late notice reduces reimbursement only to the extent it prejudices the defence.

No exclusion, cap or reimbursement clause applies to intentional damage, liability that cannot lawfully be limited, or death or personal injury to the extent such limitation is prohibited. No clause restricts a data subject's rights or compensation, the lawful allocation of responsibility under GDPR Article 82, supervisory powers or our controller/processor duties. No automatic reimbursement of public-law fines is agreed. Mandatory consumer and protected sole-trader rights, statutory refunds and conformity remedies, and required delivery, return, erasure and assistance duties remain unaffected. A zero fee measure is not a waiver of those protections.

25. Applicable law, disputes and language

Polish law governs the agreement, without depriving a consumer of mandatory protection of the law that otherwise applies to them. Courts have jurisdiction under the applicable rules; these Terms do not force a consumer into an arbitrary foreign court or mandatory private arbitration. Business status does not by itself remove protections expressly extended to qualifying sole traders.

You can seek assistance from a consumer ombudsman, an applicable authorised alternative dispute resolution body or the European Consumer Centre for a relevant cross-border dispute. Information on available Polish consumer assistance is published at uokik.gov.pl. Participation in a particular voluntary procedure requires the consent or legal obligation applicable to it; we provide required information when a complaint remains unresolved. No discontinued EU online dispute platform is offered as a remedy.

The published language versions are intended to have equivalent meaning. English is the default and fallback display language, not a waiver of information or language protections required by law. The version and language supplied and actually agreed govern the relevant acceptance. An invalid clause does not replace mandatory law or entitle us to substitute a less protective meaning.